Privacy Policy

Privacy Policy

The following is the policy from Mainline Digital Communications Ltd regarding the personal data you may disclose to us when using one of the following websites that are operated by Mainline.


Our aim is to respect your privacy and comply with the Data Protection Act 1998 and the forthcoming General Data Protection Regulation (GDPR) May 2018.

The Data Controller
Mainline Digital Communications Ltd is the Data Controller for any personal data you give to us. Our full details are:

Mainline Digital Communications Limited
Suite 2, Willow House, 328 Wetmore Road
Burton upon Trent, Staffordshire, DE14 1SP

Telephone: 01283 500 100

What Personal Data Do We Collect And How Is It Used?
This depends on which website you are using.

    If you request a contact call then only the information you enter is passed to the relevant internal team at Mainline.
    This is a partner portal and only registered users and partners of Mainline have access. It is a business tool.
    This is a tool for prospective partners to securely submit application information.

Mainline is a data processor on behalf of EE and receives data files which enables the processing of connections and commissions which in turn is securely provided to its partners via the portal Personal information received in these data files includes:

  • IMEI number
  • SIM number
  • Mobile number
  • Customer name

How Long Do We Keep Your Personal Data?
By law, we have to keep basic information for a minimum of 6 years for tax and compliance purposes.

Protecting And Storing Your Personal Data
Mainline is committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

Email Transmission And Passwords
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent electronically and the transmission of such data by email is entirely at your own risk. Where we have provided you (or where you have chosen) a password so you can access certain areas of our websites, you are responsible for keeping your password confidential.

Third Parties
In order to provide you with a good service, e.g. if you have special needs or meal requirements, we may pass on your basic details to a third party that is hosting an event organised by Mainline but only to make your attendance as comfortable as possible. Mainline will not sell, assign, disclose or rent your personal data to any other external organisation or individual.

Links To Other Sites
Our websites contain links to other websites. We are not responsible for the privacy practices of such other sites. When you leave our site please be sure to read the privacy statements of each and every website that collects personal data about you. This privacy policy applies solely to information collected by Mainline Digital Communications Ltd.

How to change your Cookie settings
You can change your cookie settings on this website through the Storage Preferences that can be accessed via the cookie icon in the bottom-left of the window. The View Cookies links under each cookie section in the Storage Preferences window allow you to view furher information the cookies that are used on this webiste. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or To opt out of being tracked by Google Analytics across all websites visit

Your Rights
You are in complete control. You can object or withdraw your consent to the use of your personal data at any time. Though in some cases we may not be able to provide your requested service (e.g. login to iManage) where the information processing is an integral part of the service. We will tell you if this is likely to be the case.

Subject to some legal exceptions, you have the right to:

  • request a copy of the personal information Mainline holds about you;
  • to have any inaccuracies corrected;
  • to have your personal data erased;
  • to place a restriction on our processing of your data;
  • to object to processing; and
  • to request your data to be ported (data portability).

To learn more about these rights please see the ICO website.

Access To Information
The General Data Protection Regulation gives you the right to access the information that we hold about you. Please address any such requests to the Data Protection Officer either by email ( or letter.

If you are dissatisfied with our response you can complain to the Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
SK9 5A

Get in touch

01283 500100

Getting in touch couldn't be easier. Our experienced team are happy to help you, so please call or request a call back using the button below:

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