Changes to active handset rules 

Posted 01.07.08

Orange has notified Mainline of amendments to "active handset usage" rules. As a consequence please be advised that the following terms will be implemented for all connections made on or after 1st July 2008.

Definition of "active:"

There must be a reasonable level of genuine and regular call/data usage. A connection must make an average of at least 10 minutes per month of outbound calls (or equivalent value data usage) over a rolling three month period, to be considered "active." Below this level, the connection will be deemed "inactive."

TERMS

a) Once a connection has been made to the Orange network, usage may be monitored by Orange on an ongoing monthly basis.

If a connection remains inactive or reverts to being inactive during the term of the contract, Orange reserves the right to claw back all commissions paid in respect of the inactive connections.

b) Inactivity will be measured as a percentage of total connections from the same calendar month (e.g. connections made in July 2008 that are found to be inactive will be divided by the total number of connections made by the dealer).

If inactivity on all connections made by a dealer is above 10% in any month, the dealer may have all commission clawed back on all inactive connections in the period.

c) The measurement is based on all connections made since 1st July 2008 and will be measured monthly at Orange's discretion using Orange's method of calculation.

Any new connections to an account in the 30 days before the measurement is taken will be excluded from the measurement, as Orange accepts that there may be a short ramp-up period on new connections.

d) For the avoidance of doubt, it is the dealer's responsibility to ensure connections become and remain active, to ensure that commission payments remain eligible.